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What is your returns policy?

spiralseven.com offers a hassle free returns policy. If you are not satisfied with your order, you may return goods to us within 14 days of receipt. We will issue a full refund or exchange (see exchanges) provided that the goods are returned in their original condition. Delivery charges are non-refundable unless you have received a faulty or incorrect item (See faulty or incorrect items).

When packaging the return please ensure that you complete the returns form on the back of the invoice and include it in the parcel. If you no longer have the invoice, you can obtain a receipt by simply logging in to your account. Alternatively, you can write a cover note stating your full name, address, order number and your reason for return. Please note that there will be delays on refunds where no information is included in the parcel.

You are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim. We will always accept returned goods, provided that they are returned within 14 days of receipt and are in their original condition. In the unlikely event that goods are returned to us in a condition other than which you received them, we will send them back to you. Underwear is non returnable.

Please allow three working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refund

Faulty or Incorrect Item(s)

Please carefully check your items once they have arrived. Should you receive a faulty/damaged/incorrect item please email us at info@spiralseven.com stating your order number and the nature of the fault or mistake.

-UK Orders: We will refund you the cost of the return postage upon receipt of the item up to the value of £7 (please send us a photo or scan of the postal receipt for our records).

-Overseas Orders: We will refund the postage cost you incur to return the item (Up to the value of £10) please send us a photo or scan of the postal receipt for our records)

You have 14 days from the delivery date to return your order.

For faulty items that have been worn/used or returns outside our Returns Policy, please email us at info@spiralseven.com for further assistance. These may be accepted at the discretion of spiralseven.com

What is the returns address?

There is an address label at the bottom of your invoice that you can stick on the front of the parcel that you are returning to us. If you no longer have the invoice, you need to clearly write the below address on the front of the parcel:

spiralseven clothing returns

3/5 Crown Street

HALIFAX

HX1 1TT

Returns using "Collect+"

If you don't have the time to find your own courier you can use Collect+, a hassle free service. Simply use our link below to order your return, stick the label on then drop your packaged item off at one of the 6,000+ locations and they will do the rest.

Return Via Collect+

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