Frequently Asked Questions


We offer a range of delivery options including UK Standard and Next Day delivery, a fully tracked delivery service. Alternatively collect your order from our store for Free by using our Click & Collect Option at check out. We also offer delivery to select European and International destinations.

Returns & Refunds

Spiralseven offer a hassle-free returns policy, if you are unhappy with your order for any reason you can return the item(s) for an exchange or refund. Simply fill out the returns form received with the order, package and send back to us.

Secure payments

Spiralseven are committed to the safety and security of your debit and credit card details. The payment process is encrypted to the highest possible level, so you can rest assured that your payment details will never be seen by unauthorised persons. Our website is tested daily for malware and viruses

Privacy policy

We are committed to safeguarding the privacy and security of our website visitors, our policy sets out how we will treat your personal information and the data that is collected from you as you navigate through our website. Spiralseven comply fully with the General Data Protection Regulation (EU 2016/679). 

Terms & Conditions

You should understand that by ordering any of our Products, you agree to be bound by our Terms and Conditions. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. We also advise you to print a copy of these Terms and Conditions for future reference. 

Discounts & Promotions

At Spiralseven we know that getting the most for your money is important to you. That’s why we have continuous promotions and discounts that help you get the most from our website. We occasionally list one off, special discounts and promotions online, which we display either on partner websites or our weekly newsletters.

 Size guide

It can be difficult shopping online and getting the size you require; our size guide will help you select the size you want. Our size guide includes sizing information for all footwear and clothing, and also helps you to convert US and EU sizes to the UK equivalent, and vice versa. If you need any further help with sizing, don't forget that we will be more than happy to help, so get in touch (link to contact us)

Frequently asked questions

If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading, eg Ordering and then on the question that matches your query.

Cookie Policy

A cookie is a small text file stored by your web browser on your computer or mobile phone's hard drive. Some cookies are essential for the website to work for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket. 

Complaints Procedure

If you wish to make a complaint, or review the procedure for doing so, please consult our full Customer Complaints page