These terms and conditions (“Terms”) set out the basis on which you may use our website and buy products from us. Please read them carefully before placing an order. By using this website or placing an order, you agree to these Terms. If you do not agree to them, please do not use our website.
Who we are
This website, www.spiralseven.com (the “Site”), is operated by Spiral Seven Ltd (“Spiral Seven”, “we”, “us”, “our”), a company registered in England and Wales. We are a designer menswear retailer selling genuine branded clothing, footwear and accessories online and from our store in Halifax.
- Registered company name: Spiral Seven Ltd
- Company registration number: 15536370
- Registered office: 3–5 Crown Street, Halifax, England, HX1 1TT
- Store & correspondence address: 26A Westgate Arcade, Halifax, West Yorkshire, HX1 1DJ
- Email: sales@spiralseven.com
- Telephone: 01422 362022
- VAT registration number: GB462913778
Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you.
1. About these terms
These Terms apply to every order you place and to your use of the Site. They should be read together with our Privacy Policy, our Delivery information and our Returns Policy, all of which form part of these Terms. Any new features or tools added to the Site will also be subject to these Terms.
We may update or replace any part of these Terms from time to time, for example to reflect changes in the law or in how we operate. The version published on this page when you place an order is the version that applies to that order. We recommend you check this page each time you use the Site.
2. Using our website
By using this Site you confirm that you are at least 18 years old, or that you are using it under the supervision of a parent or guardian. You agree:
- not to use the Site or our products for any unlawful or unauthorised purpose;
- not to breach any applicable laws in your jurisdiction (including, without limitation, copyright and other intellectual property laws);
- not to transmit any worms, viruses or any code of a destructive nature; and
- not to interfere with, or attempt to gain unauthorised access to, the Site, the server on which it is stored, or any connected network.
A breach of these Terms may result in immediate withdrawal of your access to the Site.
3. Your account and information
You do not need an account to browse the Site, but you will need to provide certain information to place an order. You agree to provide current, complete and accurate purchase and account information, and to keep it up to date (including your email address and payment details) so that we can process your orders and contact you where necessary. You are responsible for keeping any account login details confidential.
4. Products
All products are subject to availability and we may withdraw or change them at any time. We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your device’s display accurately reflects the colour of the goods. Slight variations between the images on the Site and the actual product may occur.
All products sold on the Site are genuine items sourced from the brands we stock. We reserve the right to limit the quantity of any product we supply to any person, household or order, and to limit or refuse orders that, in our judgement, appear to be placed by dealers, resellers or distributors.
5. Price and VAT
Prices are shown in pounds sterling (GBP) and include UK VAT at the applicable rate, where chargeable. Delivery charges are not included in the product price and are shown separately at checkout before you place your order — please see our Delivery information for current rates.
Prices may change from time to time, but changes will not affect orders we have already accepted. Despite our best efforts, a small number of items may occasionally be incorrectly priced. If we discover an error in the price of goods you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel the order. If we are unable to contact you, we will treat the order as cancelled and refund any payment in full.
6. How a contract is formed
Placing an order and completing payment does not in itself create a binding contract. After you place your order you will receive an email acknowledging that we have received it — this is an acknowledgement, not acceptance.
A binding contract between you and Spiral Seven is formed only when we send you an email confirming that the goods have been dispatched. If we are unable to fulfil your order (for example, because an item is out of stock or there has been a pricing error), we will let you know and refund any payment you have made in full.
We reserve the right to refuse or cancel any order at our reasonable discretion, including where we suspect fraudulent activity or where the order breaches these Terms.
7. Payment
You can pay using the methods displayed at checkout, which currently include major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Payment is taken when your order is dispatched, unless a different arrangement applies to the payment method you choose (for example, Klarna — see section 16 below). All card payments are subject to authorisation by your card issuer. We take the security of your payment details seriously; card information is encrypted during transmission.
8. Delivery and risk
We deliver within the UK and to selected international destinations. Delivery options, costs and estimated timescales are set out on our Delivery page and confirmed at checkout. UK orders over £70 qualify for free next-day delivery; orders below this value are charged at the rates shown at checkout. All shipments are tracked and insured by us while in transit.
Delivery timescales are estimates and are not guaranteed unless you select a guaranteed service. Risk in the goods passes to you when the goods are delivered to the address you provide. If no one is available to take delivery, our carrier will follow their standard procedure for redelivery or collection.
For international orders, you are responsible for ensuring the goods can lawfully be imported into the destination country. Where duties and taxes are not included at checkout, you may be responsible for paying them on arrival.
9. Your right to cancel (14-day cooling-off period)
If you are a consumer based in the UK, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days without giving any reason. This cancellation period ends 14 days after the day on which you (or someone you nominate) receive the goods.
To exercise your right to cancel, simply let us know by emailing sales@spiralseven.com before the cancellation period ends, or follow the process on our Returns page. You must then return the goods to us without undue delay. We will refund the price you paid for the goods and the standard delivery cost (we are not required to refund any premium delivery upgrade you chose). Refunds are made to your original payment method, usually within approximately 3 working days of us receiving your return, and in any event within the 14 days required by law.
This statutory right is in addition to, and does not affect, the returns and exchange options described in our Returns Policy.
10. Returns and exchanges
Our full Returns Policy forms part of these Terms. In summary, for online purchases:
- You may return any eligible item within 14 days of the date on your receipt.
- We provide a pre-paid Royal Mail return label. A £3.00 charge is deducted from refunds for standard returns; exchanges are free (UK only).
- Items must be returned unused, in a saleable condition, with all original tags, boxes and packaging intact.
- For hygiene reasons, underwear and shoe-care products cannot be returned or exchanged unless faulty.
Please read the full Returns Policy for the complete process, exclusions and timescales. Nothing in this section affects your statutory rights under section 9 above or section 11 below.
11. Faulty goods and your statutory rights
If you are a consumer, your legal rights under the Consumer Rights Act 2015 are not affected by these Terms or by our returns process. The goods we supply must be as described, of satisfactory quality and fit for purpose. In summary:
- If goods are faulty, you have a short-term right to reject them and obtain a full refund within 30 days of receipt.
- After 30 days, you are entitled to a repair or replacement and, where that is unsuccessful, a refund or price reduction.
Goods are not considered faulty where damage results from fair wear and tear, misuse, accidental damage or failure to follow care instructions. Where an item is genuinely faulty, damaged in transit, or not as described, we will cover the cost of return postage. Please contact us at sales@spiralseven.com so we can put things right.
12. Discount codes, vouchers and promotions
From time to time we may issue discount codes, vouchers and promotional offers. Unless we state otherwise:
- each code is subject to its own terms, validity period and eligibility conditions;
- codes generally cannot be used in conjunction with any other offer, discount or promotion;
- many promotions exclude items already reduced in our sale and may exclude certain brands;
- codes have no cash value, are non-transferable, and we may withdraw or amend a promotion at any time.
13. Intellectual property
All content on the Site — including text, graphics, logos, images, product photography and the overall look and feel — is owned by or licensed to Spiral Seven and is protected by copyright and other intellectual property rights. You may view and print content for your own personal, non-commercial use. You may not reproduce, copy, distribute, sell, resell or otherwise exploit any part of the Site without our prior written permission. Brand names and logos belonging to the brands we stock remain the property of their respective owners.
14. Acceptable use
In addition to the other restrictions in these Terms, you must not use the Site or its content: for any unlawful purpose; to solicit others to take part in unlawful acts; to infringe our intellectual property rights or those of others; to harass, abuse, insult, harm, defame or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload or transmit viruses or any other malicious code; to collect or track the personal information of others; to send unsolicited communications, or to spam, phish, crawl or scrape the Site; or to interfere with or circumvent the security features of the Site. We may withdraw your access to the Site for any breach of this section.
15. Your comments and submissions
If you send us comments, ideas, suggestions or other materials, whether requested by us or not, you agree that we may use, edit, copy, publish and distribute them without restriction, without any obligation to keep them confidential, to pay compensation, or to respond. You confirm that your submissions are your own, do not infringe the rights of any third party, and do not contain unlawful, abusive, defamatory or otherwise objectionable material. We may, but are not obliged to, monitor or remove content we consider in our reasonable discretion to be objectionable or in breach of these Terms.
16. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options, where eligible. Payment is made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms can be found here. Your personal data is handled by Klarna in accordance with applicable data protection law and Klarna’s privacy statement.
17. Third-party links and tools
The Site may include links to third-party websites or make third-party tools available to you. These are provided for your convenience and we have no control over their content. We are not responsible for examining or evaluating them and we accept no liability for any third-party websites, materials, products or services, or for any transaction you enter into with a third party. Any use of optional third-party tools is entirely at your own risk, and you should review the relevant third party’s own terms and privacy policy before using them.
18. Our liability to you
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights as a consumer; or any other liability that cannot be limited or excluded by law.
Subject to the above, if we fail to comply with these Terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for any loss or damage that is not foreseeable. We do not provide the Site or the products for commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We do not warrant that the Site will be uninterrupted, timely, secure or error-free, and we may suspend, withdraw or restrict all or part of the Site for business or operational reasons. We will try to give reasonable notice of any planned suspension.
19. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including (without limitation) strikes, failure of supply, carrier delays, severe weather, fire, flood, power failure, or acts of government. Where such an event occurs, we will contact you as soon as reasonably possible and take steps to minimise any delay.
20. Privacy and cookies
Your privacy matters to us. How we collect, use and protect your personal information is explained in our Privacy Policy, which forms part of these Terms.
21. General
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be severed and the remaining provisions will continue in full force. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with the policies referred to in them, make up the entire agreement between you and us in relation to your use of the Site and any order you place, and supersede any prior agreements between us on the same subject. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under them.
22. Governing law and complaints
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. If you are a consumer, you will benefit from any mandatory protections of the law of the country in which you live, and you may bring proceedings in the courts of that country. We are committed to resolving any complaint quickly and fairly — if you are unhappy with any aspect of your order or our service, please contact us at sales@spiralseven.com and we will do our best to put it right.
23. How to contact us
Questions about these Terms, or anything else, can be sent to us at sales@spiralseven.com, by telephone on 01422 362022, or by post to: Spiral Seven Ltd, 26A Westgate Arcade, Halifax, West Yorkshire, HX1 1DJ.