RETURNS & REFUNDS

RETURNS & REFUNDS


ITEMS PURCHASED ONLINE
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt&nbsp;<strong>unless your purchase falls within our extended Christmas Returns policy above</strong>. All items must be returned in their original boxes and packaging.

We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.

For information on refunds please see our Terms and Conditions

How do I return my order for a refund?

Simply send your order back via your local InPost Locker or any other courier of your choice, making sure you have filled in the returns note on your invoice and we will process the return as soon as it gets back to us.

Do I have to pay to return my order?


We offer a free UK returns option to help take away any hassle of returning your item(s). Our recommended free returns service is InPost. If you use a different postal service, then you are liable for these return costs and will not be refunded for this.




NEW! FREE Instant Returns with InPost Lockers


No printing required at home or when you drop off your return. Just scan. Drop. Done.

You don’t even need a label!

  • No printing
  • No queues
  • Available 24/7
  • Self-service and contact-free


How it works:

  • Choose Instant Returns to create a QR code - CLICK HERE
  • Scan the code on your phone at your local locker
  • Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

Maximum parcel size:41cm x 38cm x 64cm.

Refunds


If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.


On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days. Once your Order has been refunded you will receive notification via email.


For information on refunds please see our&nbsp;Terms and Conditions


Exchanges


Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post or returning your order to store if the replacement product is in stock. If there’s a price difference between what you purchased originally and the exchange product, we’ll either refund the difference or give you a phone call to take the additional payment.


Unfortunately, we can only offer exchanges within the UK.


ITEMS PURCHASED IN STORE


Our returns policy is displayed at all till points and is reiterated on your receipt.

Spiralseven will only refund any merchandise that is returned unworn or unused, with the original tags still attached, within 7 days of purchase upon production of a valid receipt (excluding underwear and shoecare).

Spiralseven are happy to give an exchange or gift card on any merchandise that is returned unworn or unused, with the original tags still attached, within 14 days of purchase upon production of a valid receipt (excluding underwear and shoecare).

Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.

This does not affect your statutory rights.